Warranty

As part of Gearbox’s commitment to excellence and quality, a limited warranty is offered on Gearbox pickleball paddles, racquetball racquets and paddleball paddles.  

All other Gearbox products do not carry a formal warranty.  

Before filing a claim, please read our Warranty Policy carefully.   

Pickleball Policy

Gearbox offers a 1-year limited warranty with the exception of the G12, G14 and G16 models* from the original date of purchase for purchases made directly from Gearbox or an authorized Gearbox dealer.  All warranties are non-transferable and are for the original purchaser only.  Product must have been purchased in new condition to qualify. Items purchased used or from a private party or an unauthorized dealer do not qualify. Proof of purchase is required for a valid claim and defective product must be returned to Gearbox for evaluation prior to replacement. 

What Gearbox Covers  

Gearbox’s warranty policy protects against factory defects including materials and workmanship. Coverage is valid for purchases made directly from Gearbox or an authorized Gearbox dealer.  Proof of purchase and product evaluation is required for a claim to be opened, processed and approved.

What is Excluded 

• Paddles with wear and tear as part of normal play

• Texture breakdown due to normal wear and tear

• Breaks, dents, scratches or other damage caused by any type of collision or impact.  

• Breakdown of paddle edge from repeated strikes with the ground, negligent care and abuse.  

• Paddles that are modified or tampered with in a permanent manner will not qualify.  

• Purchases older than 1-year from original purchase will not be accepted.  

• Paddles purchased “used” or new from a private party and unauthorized dealer.

• Transportation damage, acts of nature or accidents

• Any claim filed without a valid proof of purchase will not be accepted including a gifted product. Original proof of purchase is required.   

• Any product not shipped to Gearbox or OPTIC SPORTS (In Canada) for evaluation.

Racquetball Policy

Gearbox offers a 6-month limited warranty from the original date of purchase for purchases made directly from Gearbox or an authorized Gearbox dealer.  All warranties are non-transferable and are for the original purchaser only. Product must have been purchased in new condition to qualify. Items purchased used or from a private party or unauthorized dealer do not qualify. Proof of purchase is required for a valid claim and defective product must be returned to Gearbox for evaluation prior to replacement. 

What is Covered?  

Gearbox’s 6-month policy protects against factory defects including materials and workmanship. Coverage is valid for purchases made directly from Gearbox or an authorized Gearbox dealer. Proof of purchase is required for a claim to be opened and processed.  Defective product must be shipped to Gearbox for evaluation and replacement. 

What is Excluded from Coverage?

• Racquets with wear and tear as part of normal play.  

• String breakage is not covered under policy.  

• Breaks, dents, scratches or other damage caused by any type of collision or impact.  

• Breakdown of racquet edge from repeated strikes with the ground, negligent care and abuse.  

• Purchases older than 6-months from original purchase will not be accepted.  

• Racquets purchased “used” or new from a private party or unauthorized dealer.

• Transportation damage, acts of nature or accidents

• Any claim filed without a valid proof of purchase will not be accepted including a gifted product.  Original proof of purchase is required. 

• Any product not shipped to Gearbox or OPTIC SPORTS (In Canada) for evaluation.